FAQ – Wintour

Wintour is a female-owned small business built on a love for timeless design, quality and practicality. Our travel jewellery boxes are made to protect and organise your jewellery. Designed to last, they are pieces you will use and love for years to come.
Our boxes are made from the highest quality vegan leather and a faux suede lining. Although we’re a luxury brand, we don’t think that our products should be made at the expense of the environment. Where possible, we use recycled/ recyclable materials for our products and packaging. For more information, please clickhere.

Each jewellery box has dedicated space for earrings, rings, necklaces as well as space for loose items. For more details, please follow this link.
We recommend using a damp, clean microfibre cloth to clean the outside of your Wintour jewellery boxes. To clean the inside, we recommend using a dry, clean, microfibre cloth and tape to remove dirt and dust.

Standard UK shipping is 2-5 working days.
Express UK Shipping 1-2 working days.
Standard international shipping is 3-5 working days.

Due to global supply chain challenges, shipping times could be longer than usual.
Free UK Shipping for orders over £50
Standard UK Shipping: £3.95
Express shipping: £5.95
International Shipping: £24.95
Please note any customs fees, duties or tariffs imposed by the receiving country are the responsibility of the customer. Unfortunately, we have no control over these charges, and they vary depending on your location.

Yes, we offer free shipping for orders over £50.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we offer refunds on eligible items returned in their original condition within 14 days of delivery. If you would like to request a return, please email us at info@wintour.uk with your order number and reason for return.
A refund request can be submitted within 14 days after the purchase is made.

You will be refunded the full amount you paid for the product, excluding any original shipping costs. To start the process, just email us at info@wintour.uk with your order number and reason for return and we will guide you through the next steps.
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged. If there is a fault with your product, please email us at info@wintour.uk and we will make sure it is sorted for you.

We accept all major credit and debit cards, including Visa, Mastercard and American Express. You can also pay securely via PayPal, Apple Pay and Google Pay at checkout.
We currently offer Klarna and Shop Pay Installments at checkout, allowing you to split your payment into manageable instalments if you prefer.

Absolutely. Our website uses SSL encryption to ensure all your personal and payment information is protected. Your data is secure from the moment you start shopping.
Yes. As soon as your order is confirmed, you’ll receive an email with all the details, including your order number and a summary of your purchase.

Frequently Asked Questions